FAQ

What is CrossLister?

CrossLister is a Multi-channel Lister which helps you crosslist your items to multiple marketplaces. It is also your all-in-one inventory management tool.

Forget all the repetitive and boring tasks! Just focus on your products and make more sales.

Is there a free trial?

Yes. There is a 7 days free trial, no credit card required.

How to subscribe?

Follow these steps to subscribe:

  1. Login your CrossLister account.
  2. Head over to the Billing & Plan tab in the settings panel.
  3. Select the plan that suits you and click the Get Started button.
  4. You will be redirected to the Stripe checkout page.
  5. Fill in the information and click the Subscribe button.
  6. It's all set.
How to cancel my subscription?

Follow these steps to cancel your subscription:

  1. Login your CrossLister account.
  2. Head over to the Billing & Plan tab in the settings panel.
  3. you will see a big red Unsubscribe button. Hit that and confirm.
  4. It's all set.

Note: You can cancel your subscription at any time. After cancellation, you can still use CrossLister until the end of your current subscription period.

Can I get a refund?

No. There is no refund policy at the moment. That's why we provide a no-credit-card-required 7 days free trial. You can use all the features free of charge for 7 days, then decide whether to subscribe to a paid plan.

Note: You can cancel your subscription at any time, which will stop you from getting any new charges in the future.

What happens if my payment fails?

If the payment for your subscription fails, your account won't be immediately disabled. We will try to reach you and let you know, so you could resolve the issue. Our system will retry the charge in 3 days. If the payment fails again, your subscription will be automatically canceled.

Your payment might fail if:

  • You don't have sufficient funds.
  • You have changed your card details.
  • Your card has expired or been canceled.
How to update my payment method?

Head over to the Billing & Plan tab in the settings panel, then hit the Manage Billing button. You will be redirected to a Stripe-hosted web page where you can manage your billing information.

Under the PAYMENT METHODS section, click Add payment method to add your new card information. Then click on the three dot next to the card you just added and click Make default to make it the default card that gets charged. You could also click on the three dot next to the old/invalid card and click Delete button to delete it.

How to view my invoices and receipts?

Head over to the Billing & Plan tab in the settings panel, then hit the Manage Billing button. You will be redirected to a Stripe-hosted web page where you can manage your billing information.

Under the BILLING HISTORY section, click on a specific billing date, a web page will be opened to show you the specific invoice and receipt. You could download the invoice and receipt there if you'd like to.

Is it secure to use CrossLister?

Yes. First, CrossLister never asks for your passwords to your marketplaces. Second, CrossLister never share personal information or store payment information. Third, both during transmission and storage, your data is signed and encrypted.

Learn more in our Privacy Policy.

Is it secure to enter my card information?

Yes. We use Stripe for online payments. It's the most secure payment platform out there and trusted by thousands of businesses across the globe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We never send or store your credit/debit card information to CrossLister server.

Learn more: Security at Stripe

Will my account get banned using CrossLister?

No. CrossLister is 100% safe to use.

All CrossLister does is copy and paste your product's information to different marketplaces. From the marketplace's perspective, using CrossLister is exactly the same as a real person operating on the marketplace.

If you have any questions, feel free to contact us.